Refunds will be processed In 7 working days except for the following items:
Products perishable in nature
Items that have been used or altered
An item not returned in the condition it was received in
Any item received by us in a damaged condition
Any item purchased during a sale.
- Orders made using custom measurements and fabrics will be considered as custom orders.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. If you have placed an order and would like to cancel it, please send us an email within 24 hours of placing the order otherwise cancellations will not be possible.
WE DO NOT PROVIDE REFUNDS ON ANY CUSTOMISED PRODUCTS.
To get a replacement, email us your order number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us through any reliable courier at your cost and providing us with a tracking number. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are sent back in their original packaging. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
REFUNDS WILL BE MADE IN THE SAME FORM THAT THE PAYMENT IS RECEIVED WITHIN 10 WORKING DAYS FROM THE DATE OF RECEIVING THE RETURNED GOODS TO OUR STUDIO.
In case you would like to process a refund please send us an email at firstname.lastname@example.org with the reason why with appropriate pictures and we will get back to you with a return address.